Shipping policy
Shipping Policy
At EGFKI, we aim to provide a smooth and reliable delivery experience for every order. Please review the information below regarding order processing, shipping times, tracking, and delivery.
Shipping Area
We currently ship orders within the United States.
Some remote areas, U.S. territories, Alaska, Hawaii, PO Boxes, or military addresses may have limited shipping availability or require additional delivery time.
If we are unable to ship to your address, we will contact you as soon as possible.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is successfully completed.
During weekends, holidays, promotional events, or periods of high order volume, processing may take up to 3 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Please note:
Estimated Delivery Time = Processing Time + Shipping Time
Shipping Time
Estimated shipping times are as follows:
| Shipping Method | Estimated Shipping Time |
|---|---|
| Standard Shipping | 5–8 business days |
| Remote Areas | May require additional delivery time |
Delivery times are estimates and may vary depending on the destination, carrier conditions, weather, holidays, or other circumstances beyond our control.
Shipping Fees
EGFKI may offer free standard shipping on eligible orders within the United States.
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Additional shipping fees may apply to certain remote locations or special delivery requests.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours to update after the carrier receives the package.
You can use the tracking number provided in your shipping confirmation email to check the latest delivery status through the carrier's tracking system.
Shipping Carriers
Depending on the destination, package size, and warehouse availability, your order may be delivered by carriers such as:
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USPS
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UPS
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FedEx
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Other trusted logistics partners
The carrier used for your order may vary.
Multiple Packages
In some cases, items from the same order may be shipped separately due to warehouse availability, product size, or inventory location.
If your order is shipped in multiple packages, you may receive more than one tracking number.
Please do not be concerned if one package arrives before another.
Shipping Address Changes
Please make sure your shipping address is correct before placing your order.
If you need to change your shipping address, please contact us at postmaster@egfki.com as soon as possible.
We will do our best to update your address before the order ships. However, once an order has been processed or shipped, we may not be able to change the delivery address.
EGFKI is not responsible for packages that are delayed, lost, or delivered incorrectly due to an inaccurate or incomplete shipping address provided by the customer.
Delayed Shipments
Although we work hard to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including:
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Severe weather
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Carrier delays
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Holiday shipping volume
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Transportation disruptions
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Incorrect or incomplete shipping information
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Remote delivery locations
If your tracking information has not been updated for an extended period, please contact us at postmaster@egfki.com and we will assist you in checking the shipment status.
Lost Packages
If your package appears to be lost in transit or the tracking information has not updated for an unusually long period, please contact us.
We will work with the shipping carrier to investigate the issue.
If the package is confirmed to be lost during transit, we will provide an appropriate solution, which may include a replacement or refund.
Packages Marked as Delivered
If the tracking information shows that your package has been delivered but you cannot locate it, please:
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Check around your property, mailbox, porch, garage, or other safe delivery locations.
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Check with family members, neighbors, building reception, or property management.
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Contact the shipping carrier using your tracking number.
If you still cannot locate your package, please contact us at postmaster@egfki.com and we will do our best to assist you.
Please note that packages confirmed as delivered by the carrier may require further investigation before a replacement or refund can be issued.
Damaged Packages
If your package arrives visibly damaged, please take photos of the package and product before discarding any packaging materials.
Contact us at postmaster@egfki.com and provide:
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Your order number
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Photos of the damaged package
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Photos or videos showing any damage to the product
We will review the issue and provide an appropriate solution.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at postmaster@egfki.com.
Orders that have not yet been processed or shipped may be eligible for cancellation.
Once an order has been shipped, it can no longer be canceled and will need to follow our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact us:
Email: postmaster@egfki.com
Our customer service team will be happy to assist you.